Privacy Policy

Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Goa Natural Gas Private Limited relationship with you in relation to this  website.

The term Goa Natural Gas Private Limited or 'GNGPL' or 'us' or 'we' refers to the owner of the website whose registered office is located at Goa Natural Gas Private Limited Plot No.33 , Journalist Colony , Porvorim Goa - 403521.  The term 'you' refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance,  completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites.  These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to Jurisdiction of GOA Court in accordance with the laws of India.


Business privacy policy

This privacy policy sets out how Goa Natural Gas Private Limited uses and protects any information that you give to Goa Natural Gas Private Limited when you use this website.

Goa Natural Gas Private Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this  website, then you can be assured that it will only be used in accordance with this privacy statement.

Goa Natural Gas Private Limited may change this policy from time to time by updating this page. You should check this page from time to time to keep yourself abreast of updations.


What we collect

We may collect the following information:

Name, address and employment details

Contact information including email address

Registration No./ CRN No / address proof

Demographic information such as postcode, preferences and interests

Other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to provide you with better service, understand your needs, to process your requests and in particular for the following reasons:

For billing / market operation purposes.

Update your address & contact details.

For recovery of dues / outstanding.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may share the information with the law enforcement agencies / statutory / govt authorities, only if directed to do so.

Our mobile application asks for access to the device camera for capturing meter reading and submitting it to admin. 



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do however work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information inputted by you. It is important for you to protect against unauthorised access to your computer. 


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Protecting your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you information about our products / services/ payment facilities or promotional information regarding our products/ co - branded products of third parties with whom we have tied up, which we think you may find interesting or useful to you. 

Payment Processing:

The mobile application as well as website allows users to make payment for connection, and monthly gas consumption. There are 2 payment methods - cheque and online payment gateway. payment gateway partners are not controlled by us. The payment gateways may have their own privacy policies in place, which we recommend you review if you visit the payment gateways. We do not assume any responsibility or liability for such payment gateways, the content of such payment gateways and their privacy practices, nor do we endorse them. We encourage you to familiarize yourself with the privacy statements provided by such payment gateways prior to providing them with information about you or entering into any transactions with them.

Updates to Policy: If we change our Policy, we will post the changes on this page, so that you can check our current policy at any time. Use of the website or mobile application is considered as the acceptance of this privacy policy. This policy was last updated in August 2019.

The Terms, Policy and any other agreements between the Parties are governed by the laws, rules and regulations of India and it is agreed by the Parties. The Courts at Goa shall have exclusive jurisdiction over any disputes arising between the Parties.


Grievance Officer

For any matter related to your concern on IT Security please contact or write to our Grievance Officer at